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Should you outsource Training Programs?

Human resource managers have a lot in their hands, from finding the right employees, inducting them and continuously working to improve their experience at the workplace.

HR departments revolve around the well-being and development of employees. Human resource managers have a lot in their hands, from finding the right employees, inducting them and continuously working to improve their experience at the workplace.

With such variety of tasks at hand, are your employees missing out on appropriate training? Human resource managers are expected to develop training programs that will initiate an employee into his job comfortably. The induction process intends to introduce the procedure and policies, but what about the specific training that new employees need for their roles?

If you provide your employees with a lunch facility, why do you look for a third party vendor to provide the service? You know that it would be better to outsource your food requirements to someone who specializes in providing just the same. Many companies outsource their IT requirements at the workplace to another third party. Again for the same reason that the third party would make things easier. They would be specialists in their field and would help the client company in utilizing their resources for other important processes.

When it comes to providing training to newly joined employees, wouldn’t it be convenient to outsource the training as well to a third party. Designing a training plan adds another task which even if the HR personnel may be trained for, is not something they would be the industry experts in.

A large of chunk of our economy comprises of outsourced services where mass recruitment is required. Customer service personnel, salespeople, BPO personnel and other backend or field job executives are required for almost every kind of business. For large firms, who follow mass recruitment to suffice their manpower demands require very specific training at a macro level. Comparatively smaller firms whose business is dependent on such field or back-end jobs but not their core area also prefer to train employees according to their specific needs.

A few misconceptions and assumptions about third party training providers needs to be cleared so that firms can better analyze whether they should outsource their training or not:

  1. The training programs are standards which cannot be modified: Firms providing such programs do have standard program designed for anyone interested in them. However, they are experts in developing training programs from scratch. They can develop the training modules, its content and provide trainers to meet your specific needs.
  1. Only soft skills training can be outsourced: Soft skills training is available by almost all training providers. But this is not what their offering is restricted to. They provide training for learning processes of any kind. You can train your employees for various things like understanding product processes for BPO or other backend jobs. You will have to explain your requirements and all training resources, from the trainer, the course material and the infrastructure (in many cases) will be provided by the firm you have outsourced the service to.
  1. Outsourcing training is cost effective only for very large firms: True in many cases, the HR department will have to do a cost benefit analysis to see whether the return from outsourcing such programs will be more than what it actually costs. An important thing for HR personnel to consider before taking a decision would be to consider the hidden cost for developing one’s own training. Training firms not only develop training material, they also provide trainers who are well versed in ensuring the participants are learning what is expected of them. Developing one’s own training which is not sufficient enough will lead to drop in productivity, high attrition and unsatisfied employees. Such costs need to be included in developing one’s own training programs unless the HR personnel is very sure their training will be more effective.
  1. It is difficult to make the third party understand specific requirements: When developing training programs from scratch, every aspect of that program will be developed on the basis of your specific requirements. They are ready for your feedback and you can ask them to tweak it further or make changes as and when necessary. Additionally, they are experts in developing such programs based on specific requirements so expertise and ease in communication is not likely to be an issue.
  1. They only make nice presentations: Training firms specialize in adult learning and instructional design, that is, their trainers and developers are experts in understanding how a person can easily learn a process. Employees who receive the training have passed their educational qualifications and are reluctant to learn things the way they were taught at school. Training programs include vocational teaching where all aspects consider how an adult can learn or adapt to new processes.

Although not a compulsion for business success, HR personnel should seriously consider outsourcing training programs, especially for mass recruitment or in industries where there is a high attrition rate.

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