Associate - Back Office job in call center (Email Process) in Vikroli, Mumbai

WNS Global Services Pvt. Ltd

₹ 20,000 - 25,000 per month

  • Upto 5 years Exp
  • Graduate
  • Male/Female
  • Vikroli, Mumbai
Preferred Skills
Operations Backend Operations Typing Email & Chat Email Management

Job Description

  • Providing customer care / data processing on having complete and updated product knowledge, and on being well acquainted with the product.
  • Maintaining the minimum customer satisfaction Index.
  • Providing quick responses / data processing and thus saving on data processing time.
  • Maintaining accuracy of information given to customers.
  • Adhering to the Standard Operating Procedures specified for the process.
  • Developing and sustaining productive customer relationships
  • Responsible for customer satisfaction
  • Maintaining effectiveness when experiencing major changes in work tasks and / or the work environment
  • Adjusting effectively to work within new work structures, processes requirements or cultures.

 

Selection Criteria

  • Excellent written & verbal Communication skills
  • Freshers welcome. Experience upto 5 years preferably in Backoffice 
  • Graduates except B.E. and MBA
  • Willing to work in rotational shifts
  • Good typing speed (Data process> 30wpm with 90% accuracy)