Job Description and Desired Skills:
§ To provide a seamless experience to Customers effectively addressing their questions or issues over the phone and to efficiently fulfill all the outlined job responsibilities to be in line with program/organization goals and expectations.
§ Should have good communication skills.
§ Good customer service skills..
§ Has to go through the HR round
§ Client will take a final call post a Voice Assessment Criteria will be voice modulation, tone, fluency and comprehension of the client.
§ Provide splendid customer services to customers in a friendly and courteous manner at all times.
§ Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
§ Improve the Customers Experience with the Client Services by ensuring that the Customers Issue is attended to promptly and all their concerns are resolved without delay.
§ Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
§ Provide Information to customers on their transactions and balance.
§ Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
§ Ensure that customers confidential information is properly protected and only used for official purposes.
Required Knowledge and Skills:
§ Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
§ Strong communication skills characterized by excellent writing and speaking skills.
§ Must possess good multi-tasking skills.
§ Should have good negotiation skills and be able to influence people..
§ Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
§ Must have a keen eye for detail and follow instructions.
Squeak Cell is the fastest growing service provider of Talent Acquisition and Recruitment Process Outsourcing Solutions for India's Technology, Knowledge Services, Banking and Financial Services Sectors.