Customer Relationship Executive in Mumbai

Healthspring

₹ 16,000 - 25,000 per month

  • 1 - 3 years Exp
  • 12th Pass
  • Male/Female
  • Mumbai

Job Description

  1. Responsible for Guiding every customer through the service points - accompanying them through every step from welcome to registration to vitals to doctor consultation to feedback collection to see off- Feedback capture must In 100% cases.
  2. Queue Management and maintaining cordial waiting time in case customer is waiting- being with the customers while they are waiting/tea-coffee/ pacifying and updating them about expected waiting time in case there is a longer waiting time
  3. Responsible for building personal connect with the customers/members and their families- should know regular customers & members by name- we will run weekly quizzes on this- member data and regular users data to be downloaded in local systems on a weekly basis to maintain serviceability during internet downtimes- Sumanth to ensure this
  4. Conversant with FO process and billing process – most likely CREs would be busy on the other side of the desk and should not be sitting on the desk making reports but they should be conversant with all FO process and billings
  5. Complete Product Knowledge about all types of Memberships/coupons/Corporate Customers
  6. Indirectly Responsible for upgrades & tail revenue- this is more of result of the above mentioned activities. CREs will not actively sell any product and complete the transaction. Would pitch available upgrade options in appropriate cases and redirect to the FO or BD. At best a CRE can pass on prospective leads based on his/her judgement of the customer

Selection Criteria

  1. HSC or Graduate

About Healthspring (See all jobs)

Healthspring was founded with a vision of correcting our broken health delivery system where it matters most- at the entry level of care, which is “Primary Care” It encompasses a huge area at pre-hospital space right from care at home to responding to day to day health care needs. This could be acute and chronic illnesses to more urgent and emergency medical situations. The all important Preventive care can only be dispensed and monitored effectively at a robust Primary Care System. A large se