Customer Support Associate in Gurgaon

AM Marketplace Pvt. Ltd

Best in the industry

  • Upto 3 years Exp
  • Age 20 - 28 Yrs
  • 12th Pass
  • Male/Female
  • Gurgaon
Preferred Skills
Customer Care

Job Description

  • Respond to a high volume of customer calls and emails in accordance with pre-established company guidelines and procedures
     
  • Enter all relevant information regarding customer inquiries into the respective tracking system
     
  • Accuracy in resolving customers concern and taking regular follow up
     
  • Achieve the desired targets is Solved%, Adherence, Quality Metric
     
  • Achieve the Customer Sat target on a daily basis

Selection Criteria

  • 12th Pass
  • Good Communication Skills
  • Must possess strong written & Oral communication skills in order to effectively communicate with customers of vast ages, as well as managing confrontational and escalated customer complaints in a controlled and courteous manner

About AM Marketplace Pvt. Ltd (See all jobs)

A.M. Marketplaces Pvt. Ltd. operates a social-commerce platform. It offers clothing, beauty products, bags, food, and gifts; and accessories, such as drapes, eyewear, belts, caps and hats, and jewelry; and footwear, including flipflops, flats, ballerinas, sandals, heels, wedges, and boots. The company also provides living room and bedroom, art, home d├ęcor, dining and kitchen, storage, bath, and kids room products; and clocks, curtains and rods, cushions, mirrors, quilts and throws, rugs and carp