Job Title : Customer Support Executive
Organization : SAVE Solutions Pvt. Ltd.
Location : Dwarka (New Delhi)
Qualification : Graduate/Post Graduate
SAVE Solutions Pvt Ltd (SAVE) is today one of the foremost and most innovative Banking Correspondent (BC) organizations in India. SAVE already operates successfully as BC for State Bank of India (SBI), Bank of India (BoI) and Purvanchal Gramin Bank (PGB) providing important banking and financial services through SAVE's innovative and self-sustainable kiosk banking network of 4500 branded kiosks across 22 states and 423 districts, serving 80 lakh clients.
· Interact with customers to provide and process information in response to enquiries ,concerns and requests about products & services
· Accurately process the call transaction using computer and designated software.
· Follow quality assurance procedures with an eye on customer delight and sales success.
· Offer alternative solutions where appropriate with the objective of retaining customers and business
· Take ownership of queries and proactively follow through to resolution
· Maintain knowledge of all existing and upcoming products of the company.