Grab the Opportunities as a Team Leader in Interantional MNC in Kolkata

Maven Infotech

₹ 20,000 - 30,000 per month

  • 1 - 6 years Exp
  • Age 18 - 40 Yrs
  • 12th Pass
  • Male/Female
  • Kolkata

Job Description

TEAM LEAD ( INTERNATIONAL BPO)


Job Description


Provide team leadership and coaching


Delivery of team sales, service level components, quality and productivity targets & indicators


    Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort


    Provide the team with a vision of the project objectives


    Motivate and inspire team members


    Lead by setting a good example (role model) - behavior consistent with words


    Coach and help develop team members; help resolve dysfunctional behavior


    Facilitate problem solving and collaboration


    Strive for team consensus and win-win agreements


    Ensure discussions and decisions lead toward closure


    Maintain healthy group dynamics


    Intervene when necessary to aid the group in resolving issues


    Encourage creativity, risk-taking, and constant improvement


    Recognize and celebrate team and team member accomplishments and exceptional performance


SKILLS:


    Build a star team, not a team of stars


    Establish shared ownership for the results


    Develop team members to fullest potential


    Make the work interesting and engaging.


    Develop a self-managing team


      Motivate and inspire team members. Be enthusiastic, inspire and energize people. Set stretch goals. Recognize and celebrate team and team member accomplishments and exceptional performance

 

 

    Lead and facilitate constructive communication:


Lead the rich array of types of communication exchanged between team members that include goal setting, task assignments, work scheduling, announcements, problem solving, performance evaluation, corrective feedback, praise, discussions, etc. Communicate in a way that is truthful and believable to team members. Provide constructive feedback to the team on where and how it might improve. Encourage open communication among team members and communicate team views to and from other teams. Encourage self-criticism and rehearsal. Strive for team consensus and win-win agreements. Provide guidance to the team based on upper management direction. Escalate issues which cannot be resolved by the team and communicate team views to upper management. Serve as a focal point to communicate and resolve interface and integration issues with other teams.


    Monitor, but don't micromanage. Avoid close supervision; do not over boss; do not dictate. Help keep the team focused and on track. Communicate team status, task accomplishment, and direction. Intervene when necessary to aid the group in resolving issues.

Eligibility:
    Min. 1yr. experience in Outbound Sales

    Should have Good Communication Skills

    Must have Experience of relevant Process/Product,   TL, Supervisor, Verifier, ATL operations, Outbound Sales for USA/UK/AUS PROCESS  or PROMOTIONAL PROCESS.

    Minimum 2 + years in any USA/UK/AUS PROCESS (Sales Or Up selling Process).

    Graduate/Post Graduate in Any Stream with experience of Min. 2 to 8 yrs in an International BPO.

    The role requires good commercial acumen, functional knowledge of MS Excel, communication skills. The person should be proactive, responsive to business requirements.

 

Benefits:
Pick up and drop facilities
5 days working,  2 days of week off
Salary: Rs 20K to 35K (CTC per month)
Contact Supriyo (HR) @ 9830933443
Address:-
Maven Infotech Pvt.Ltd.(International BPO)
Eco space Business Park        
Block 4A, 2nd Floor, Action Area
New Town, Rajarhat, Kol - 700-156

 

 

Selection Criteria

Not mentioned by recruiter