TEAM LEAD ( INTERNATIONAL BPO)
Provide team leadership and coaching
Delivery of team sales, service level components, quality and productivity targets & indicators
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Provide the team with a vision of the project objectives
Motivate and inspire team members
Lead by setting a good example (role model) - behavior consistent with words
Coach and help develop team members; help resolve dysfunctional behavior
Facilitate problem solving and collaboration
Strive for team consensus and win-win agreements
Ensure discussions and decisions lead toward closure
Maintain healthy group dynamics
Intervene when necessary to aid the group in resolving issues
Encourage creativity, risk-taking, and constant improvement
Recognize and celebrate team and team member accomplishments and exceptional performance
Build a star team, not a team of stars
Establish shared ownership for the results
Develop team members to fullest potential
Make the work interesting and engaging.
Develop a self-managing team
Motivate and inspire team members. Be enthusiastic, inspire and energize people. Set stretch goals. Recognize and celebrate team and team member accomplishments and exceptional performance
Lead and facilitate constructive communication:
Lead the rich array of types of communication exchanged between team members that include goal setting, task assignments, work scheduling, announcements, problem solving, performance evaluation, corrective feedback, praise, discussions, etc. Communicate in a way that is truthful and believable to team members. Provide constructive feedback to the team on where and how it might improve. Encourage open communication among team members and communicate team views to and from other teams. Encourage self-criticism and rehearsal. Strive for team consensus and win-win agreements. Provide guidance to the team based on upper management direction. Escalate issues which cannot be resolved by the team and communicate team views to upper management. Serve as a focal point to communicate and resolve interface and integration issues with other teams.
Monitor, but don't micromanage. Avoid close supervision; do not over boss; do not dictate. Help keep the team focused and on track. Communicate team status, task accomplishment, and direction. Intervene when necessary to aid the group in resolving issues.
Min. 1yr. experience in Outbound Sales
Should have Good Communication Skills
Must have Experience of relevant Process/Product, TL, Supervisor, Verifier, ATL operations, Outbound Sales for USA/UK/AUS PROCESS or PROMOTIONAL PROCESS.
Minimum 2 + years in any USA/UK/AUS PROCESS (Sales Or Up selling Process).
Graduate/Post Graduate in Any Stream with experience of Min. 2 to 8 yrs in an International BPO.
The role requires good commercial acumen, functional knowledge of MS Excel, communication skills. The person should be proactive, responsive to business requirements.
Pick up and drop facilities
5 days working, 2 days of week off
Salary: Rs 20K to 35K (CTC per month)
Contact Supriyo (HR) @ 9830933443
Maven Infotech Pvt.Ltd.(International BPO)
Eco space Business Park
Block 4A, 2nd Floor, Action Area
New Town, Rajarhat, Kol - 700-156