Guest Relations Executives (GREs) needed for flagship properties in hospitality

OYO Rooms

Guest Relations Executives (GREs) needed for flagship properties in hospitality

  • Location New Delhi
  • Exp. 0.5 - 5 years
  • Salary ₹ 14,000 - 18,000 Per Month ( 1.68 - 2.16 Lacs Per Annum )
  • Education Diploma
  • Gender Male/Female

Preferred Skills

Hospitality Operations Convincing Skills English Communication Customer Assistance

Job Description

Job Summary - A Guest Relations Executive works with the Hotel Manager and is responsible for the overall guest experience and relations in his/her Flagship hotel. He/she ensures unmatched guest experience at hotels through efficient execution of on-premise operations such as Front Office and Room Service. As the face of the brand and hotel, he/she deals with the general public, customers, employees and government officials with tact and courtesy


Duties and Responsibilities - 

  • Helps and Assists the Hotel Manager with all day tasks
  • Takes charge of the Hotel (for own shift) when the Hotel Manager is not around (including Morning Stand-Ups)
  • Present at the Lobby for any sort of Guest query and assistance (including Check-In & Check-Out, when the Hotel Manager is unavailable)
  • Handles all guest complaints including managing guests having problems
  • Escorts Guests to their respective assigned rooms + luggage
  • Takes the initiative to create suitable (and relevant) Guest interactions
  • Takes the initiative (including proactively where required) to take care of guest requests
  • In the Morning shift takes care of Breakfast orders (Cooking)
  • Responsible for the Delivery (and clearance, later) of Breakfast, Lunch & Dinner to the Guest rooms
  • In the Night shift - checks for Linen Exchange and inventory of Linen (Records being maintained)
  • In the Night shift - takes round of the Hotel periphery; also, takes round of the guest floors for preventive security measures
  • In the absenceof GSA/or at busy periods- is also responsible for bed making and regular Housekeeping cleaning and dusting (in the rooms and public areas)
  • Check all the arrival ready rooms before guest arrival
  • Maintains the Inventory of the various stocks
  • Orders the stocks for future requirement considering occupancy

Selection Criteria

Academic Credentials and Experience -

• IHM/Diploma/Degree in Hotel Management / Hospitality + Minimum 6 months work experience with 5 Star Hotels, as follows -

Oberoi , Taj , ITC , Leela , Hyatt , Hilton , Trident , Westin, JW Marriott, The Imperial, The Shangri-La OR Le Meridien, Four points Sheraton, Pullman, Dusit, Lemon Tree Premier, Sarovar Premier,Crown Plaza, Holiday Inn, Ibis, Red Fox


About OYO Rooms

OYO Rooms is India's largest branded network of hotels spread across 170+ cities, 80,000+ rooms and 5,000+ hotels across India and South Asia. OYO is the pioneer in building scalable technology in the hospitality industry and offers a standardized experience to all its guests. OYO Flagship hotels are specially crafted modern properties with signature facilities. With a total inventory of 1600+ rooms across 12 cities, these properties have been redesigned by OYO to deliver comfort and style at a

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