Guest Relations Executives (GREs) needed for flagship properties in hospitality in New Delhi

OYO Rooms

  • 0.5 - 5 years Exp
  • ₹ 14,000 - 18,000
    per month
  • Age 19 - 30 Yrs
  • Diploma
  • Male/Female
  • New Delhi
Preferred Skills
Hospitality Operations Convincing Skills English Communication Customer Assistance

Job Description

Job Summary - A Guest Relations Executive works with the Hotel Manager and is responsible for the overall guest experience and relations in his/her Flagship hotel. He/she ensures unmatched guest experience at hotels through efficient execution of on-premise operations such as Front Office and Room Service. As the face of the brand and hotel, he/she deals with the general public, customers, employees and government officials with tact and courtesy


Duties and Responsibilities - 

  • Helps and Assists the Hotel Manager with all day tasks
  • Takes charge of the Hotel (for own shift) when the Hotel Manager is not around (including Morning Stand-Ups)
  • Present at the Lobby for any sort of Guest query and assistance (including Check-In & Check-Out, when the Hotel Manager is unavailable)
  • Handles all guest complaints including managing guests having problems
  • Escorts Guests to their respective assigned rooms + luggage
  • Takes the initiative to create suitable (and relevant) Guest interactions
  • Takes the initiative (including proactively where required) to take care of guest requests
  • In the Morning shift takes care of Breakfast orders (Cooking)
  • Responsible for the Delivery (and clearance, later) of Breakfast, Lunch & Dinner to the Guest rooms
  • In the Night shift - checks for Linen Exchange and inventory of Linen (Records being maintained)
  • In the Night shift - takes round of the Hotel periphery; also, takes round of the guest floors for preventive security measures
  • In the absenceof GSA/or at busy periods- is also responsible for bed making and regular Housekeeping cleaning and dusting (in the rooms and public areas)
  • Check all the arrival ready rooms before guest arrival
  • Maintains the Inventory of the various stocks
  • Orders the stocks for future requirement considering occupancy

Selection Criteria

Academic Credentials and Experience -

• IHM/Diploma/Degree in Hotel Management / Hospitality + Minimum 6 months work experience with 5 Star Hotels, as follows -

Oberoi , Taj , ITC , Leela , Hyatt , Hilton , Trident , Westin, JW Marriott, The Imperial, The Shangri-La OR Le Meridien, Four points Sheraton, Pullman, Dusit, Lemon Tree Premier, Sarovar Premier,Crown Plaza, Holiday Inn, Ibis, Red Fox


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