Guest Room Associate-(GRA) in Hospitality

OYO Rooms

Guest Room Associate-(GRA) in Hospitality

  • Location New Delhi
  • Exp. 0.5 - 5 years
  • Salary ₹ 11,000 - 14,000 Per Month ( 1.32 - 1.68 Lacs Per Annum )
  • Education Diploma
  • Gender Male/Female

Job Description

Job Summary - A Guest Room Associate works with the Hotel Manager and is responsible for the overall guest experience and relations in his/her Flagship hotel. He/she ensures unmatched guest experience at hotels through efficient execution of on-premise operations such as Housekeeping and Maintenance. As the face of the brand and hotel, he/she deals with the general public, customers, employees and government officials with tact and courtesy

Duties and responsibilities -

  • Attending Daily Morning stand ups
  • Duly accomplishing the duties assigned to him/her on daily basis and giving an update
  • Making rooms ready for arrival/service occupied rooms (room cleaning, bed making, bathroom cleaning)
  • Gives maintenance pertaining to rooms - immediately when attending to the room
  • Responsible for maintaining the Public Areas (Clean and Tidy)
  • Checks for any sort of maintenance on guest floors( Wiring/WIFI/Lights/Furniture/ painting/plumbing etc.)
  • Well versed with all type of chemicals used for cleaning
  • Well versed with room structure and hotel periphery
  • Identifying & addressing guest needs and escalating Guest issues/concerns/requirements to the GRE/HM when required (immediately) and take ownership for the same till resolution
  • Should be able to converse well with Guests (suitable 7 relevant conversations) in Guest Areas and portray professionalism

Preferred Skills

Customer Service Hospitality Operations Convincing Skills English Communication

Selection Criteria

  • Graduate or diploma holder in Hotel Management / Hospitality from a recognized Institute having minimum 2 to 3 months of work experience with a 5 Star Hotel like Oberoi , Taj , ITC , Leela , Hyatt , Hilton , Trident , Westin, JW Marriott, The Imperial, The Shangri-La Or Le Meridien, Four points Sheraton, Pullman, Dusit, Lemon Tree Premier, Sarovar Premier,Crown Plaza, Holiday Inn, Ibis, Red Fox
  • Candidates with Minimum 6 months of work experience with a 5 Star Hotel from the aforementioned list are also eligible
  • Brilliant oral and written English skills for guest and employee interaction

About OYO Rooms

OYO Rooms is India's largest branded network of hotels spread across 170+ cities, 80,000+ rooms and 5,000+ hotels across India and South Asia. OYO is the pioneer in building scalable technology in the hospitality industry and offers a standardized experience to all its guests. OYO Flagship hotels are specially crafted modern properties with signature facilities. With a total inventory of 1600+ rooms across 12 cities, these properties have been redesigned by OYO to deliver comfort and style at a

Similar Jobs