Maven Infotech

  • 1 - 5 years Exp
  • ₹ 15,000 - 30,000
    per month
  • Graduate
  • Male/Female
  • Kolkata

Job Description

Job Description

Provide team leadership and coaching

Delivery of team sales, service level components, quality and productivity targets & indicators

    Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort

    Provide the team with a vision of the project objectives

    Motivate and inspire team members

    Lead by setting a good example (role model) - behavior consistent with words

    Coach and help develop team members; help resolve dysfunctional behavior

    Facilitate problem solving and collaboration

    Strive for team consensus and win-win agreements

    Ensure discussions and decisions lead toward closure

    Maintain healthy group dynamics

    Intervene when necessary to aid the group in resolving issues

    Encourage creativity, risk-taking, and constant improvement

    Recognize and celebrate team and team member accomplishments and exceptional performance


    Build a star team, not a team of stars

    Establish shared ownership for the results

    Develop team members to fullest potential

    Make the work interesting and engaging.

    Develop a self-managing team

      Motivate and inspire team members. Be enthusiastic, inspire and energize people. Set stretch goals. Recognize and celebrate team and team member accomplishments and exceptional performance



    Lead and facilitate constructive communication:

Lead the rich array of types of communication exchanged between team members that include goal setting, task assignments, work scheduling, announcements, problem solving, performance evaluation, corrective feedback, praise, discussions, etc. Communicate in a way that is truthful and believable to team members. Provide constructive feedback to the team on where and how it might improve. Encourage open communication among team members and communicate team views to and from other teams. Encourage self-criticism and rehearsal. Strive for team consensus and win-win agreements. Provide guidance to the team based on upper management direction. Escalate issues which cannot be resolved by the team and communicate team views to upper management. Serve as a focal point to communicate and resolve interface and integration issues with other teams.

    Monitor, but don't micromanage. Avoid close supervision; do not over boss; do not dictate. Help keep the team focused and on track. Communicate team status, task accomplishment, and direction. Intervene when necessary to aid the group in resolving issues.

    Min. 1yr. experience in Outbound Sales

    Should have Good Communication Skills

    Must have Experience of relevant Process/Product,   TL, Supervisor, Verifier, ATL operations, Outbound Sales for USA/UK/AUS PROCESS  or PROMOTIONAL PROCESS.

    Minimum 2 + years in any USA/UK/AUS PROCESS (Sales Or Up selling Process).

    Graduate/Post Graduate in Any Stream with experience of Min. 2 to 8 yrs in an International BPO.

    The role requires good commercial acumen, functional knowledge of MS Excel, communication skills. The person should be proactive, responsive to business requirements.


Pick up and drop facilities
5 days working,  2 days of week off
Salary: Rs 20K to 35K (CTC per month)
Contact Supriyo (HR) @ 9830933443


Selection Criteria

Not mentioned by recruiter

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