Retail Trainer


Swiss Military Lifestyle Products Pvt Ltd


  • Location Gurugram
  • Exp. 1 - 3 years
  • Salary ₹ 33,333 - 41,667 Per Month ( 4.00 - 5.00 Lacs Per Annum )
  • Education Graduate
  • Gender Male/Female

Job Description

Business Partnering: 

  • Work closely with the Retail Operations team to implement the training plan.
  • Continuously gather inputs from the Store Managers in the region to identify the training needs and prepare training calendar and implement accordingly.
  • Benchmarking with other brands in the market in terms of customer service standards

Design of Training Programs: 

  • Prepare the training plan for the employees based on TNI Training Needs Identified).
  • Develop training programs to build organizational capability across all levels.

Implementation of the training programs:

  • Ensure that induction program is completed as per schedule for all new joinees.
  • Create Weekly training programs as per store need and implement them
  • Weekly Test creation, administration and constant evaluation of staff in terms on their gaps
  • Visit stores daily, observe staff, provide guidance on the spot, document learning opportunities and progress, 
  • Rate staff on the behavioural competencies
  • Administer rewards & recognition at the ground level as per plan
  • Help identify talent for promotion
  • Assess and evaluate the training programs delivered
  • Generate MIS reports pertaining to trainings delivered and feedback of the trainings 

Evaluation of the training programs: 

  • Define processes for evaluating the effectiveness of the training programs
  • Analyze feedback from participants on the training programs

Preferred Skills

Training
Function
Hiring Industry

Selection Criteria

  • 1 years of experience in retail, preferred experience in training of front-end staff
  • Excellent communication skills, both written and verbal.
  • Content Development Skills
  • Good understanding of sales & business KPIs in retail
  • Hands on experience in using technology in training

About Swiss Military Lifestyle Products Pvt Ltd

Swiss Military Worldwide is a One Stop Shop for Innovative yet Affordable Luxury Lifestyle products.It owns and operates stores that retails watches, garments, and leather goods. Swiss Military has rapidly expanded its operations to 26 countries globally with UK, Italy, Malaysia and Philippines opening in 2013 itself.Company also have been present in the European market for over 30 years with over 600 stores in Europe alone.

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