Service Manager


Tata Steel Limited

Service Manager

  • Location New Delhi; Jaipur
  • Exp. 1 - 3 years
  • Salary ₹ 15,000 - 25,000 Per Month ( 1.80 - 3.00 Lacs Per Annum )
  • Education Diploma
  • Gender Male

Job Description

About the position:

  • Candidate hired for Delhi region will be required to take in-charge of complete consumer service related work at distributor end for Delhi and Haryana.
  • Those hired for Jaipur location will take care of services in Jaipur region.
  • The distributor is handling sales of Pravesh doors and windows as well as Artifurn wardrobes through a network of dealers in retail and directly in projects. 


Responsibilities:

  • Candidate will be required to take in-charge of complete consumer service related work at distributor end. 
  • Taking handover of orders from sales team and ensuring delivery of doors, windows and wardrobes to customers in committed lead time with support from Tata Steel
  • Ensuring pre-installation checks and balances at consumers’ sites for smooth execution
  • Ensuring error-free installation at sites through a network of third-party installer teams
  • Providing timely service to consumers post installation through service executives
  • Dealing with post sales calls from consumers, handling consumer complaints and ensuring 100% happy consumers

 

Payroll & Salary:
On the payroll of the distributor of TATA Steel and TATA Pravesh products.

  • Salary for Delhi Region: 20,000 to 25,000 / month
  • Salary for Jaipur Region: 15,000 to  20,000 / month

 

Reporting: 
Candidate will be reporting to distributor as well as Territory Consumer Experience Manager from Tata Steel who will be looking after the region. 

Preferred Skills

Customer Service Customer Delivery

Selection Criteria

  • A degree or diploma in Civil Engg is required for Delhi / Haryana Region and for Jaipur  region any degree / diploma holder is eligible
  • Must have 1-3 yrs of experience in customer service and support in similar role
  • Need someone with good communication, management and customer handling skills
  • He should be based out of the specified job location and will be required to travel within the territory at least 3-4 times a week for handling consumer service calls
  • Candidate should have a mode of conveyance available with him

 

About Tata Steel Limited

Tata Pravesh, the new stalwart brand in Tata Steel’s portfolio, offers the complete range of stunning and strong home solutions-from steel doors to windows with inclusion of ventilators.

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