Technology Manager in Gurgaon

MeraJob.in

₹ 50,000 - 85,000 per month

  • 4 - 10 years Exp
  • Graduate
  • Male/Female
  • Gurgaon

Job Description

MeraJob.in is India's 1stJob Matching Portal focused on mass hiring and entry-level segments, which are under-served by current job portals. It uses high-end technology and judgment to match candidates to the right job.

Recruitment Centre Technology Manager will be responsible for designing & maintaining IT systems required by the Recruitment Center (operates on Drishti Call Center platform) to ensure high quality and fail safe technology infrastructure. Understanding user requirements for better engagement of customers and conceptualizing and implementing (with Call Centre product provider) new Recruitment Centre solutions.

The responsibilities will include:

Primary responsibilities:

  • Manage all IT & computer systems including, but not limited, to Call center platform, the IVRs, Audio gateways, Servers, Recruitment Executive Desktops, Media storage devices, Telecom infrastructure, Leased lines etc
  • Create and maintain a mechanism to efficiently store and retrieve the audio files of recruiter’s conversation with the Jobseeker
  • Responsible for data back-up along with the IT support team in MeraJob
  • Troubleshoot all technology issues faced by the recruitment center including Dialer, Firewall
  • Coordinate with the vendor’s service delivery team wherever required
  • Manage new purchases orders with vendors
  • Provide infrastructure orientation and training to new Recruitment Executives
  • Manage installation of new Recruiter workstations
  • Serves as the main point of contact for all IT-related matters for the Recruitment Centre and for the designated office
  • Responsible for developing and implementing Business Continuity Plan (BCP)
  • Maintain IVR trees, call queues & users on call center platform

Selection Criteria

  • Indepth understanding of at least one Call center platform e.g. Drishti Ameyo / Cisco / Avaya. We have implemented Drishti’s Ameyo platform
  • Experience with launching a new Call Center platform from scratch or a Call Center platform based advanced solution
  • Proficient knowledge in the following areas
    • Computer hardware & software systems and programs
    • Computer networks, network administration and network installation
    • Computer troubleshooting
    • Computer viruses and security
    • Input & output devices
    • UPS knowledge
    • Backup procedures
    • E-mail and internet programs
  • Advanced knowledge of and hands-on experience with technical aspects. Capable of providing technical guidance
  • Very good analytical and problem solving skills
  • Ability to coordinate and negotiate with vendors to achieve the desidred outcomes

About MeraJob.in (See all jobs)

Mera Job is an employment marketplace in the mass recruitment space for frontline roles like field sales, retail sales, customer service, delivery & hospitality. We are no-1 prescreening company in India. Our unique model which uses technology and data analytics helps find better jobs for candidates and improved costs and predictability for employers. We get satisfied jobseekers.