URGENT HIRING FOR PROCESS MANAGER FOR MAVEN INFOTECH in Kolkata

Maven Infotech

₹ 25,000 - 35,000 per month

  • 1 - 10 years Exp
  • Graduate
  • Male/Female
  • Kolkata

Job Description

To supervise so that sales happens. Take supervisor calls.

Look after the OJT batch on floor.

Should be responsible for providing excellent customer service and determine the needs of the client.

To Implement and oversee the quality of deliverables.

Manage team relationships effectively to ensure exceptional performance

He/she should also possess strong problem-solving, ability to exercise sound judgment.

Should know how to mentor staff and are extremely knowledgeable of process management,

They should be able to multi-task and decipher statistical reports; and have the patience to deal with issues involving both customers and the workforce.

Co ordinate with Team Leader, team members, On call Supervisor and agents.

Should know how to Identify manpower including performer and non performer

Ability to make a non performer to a performer

One should also control attrition on floor.

DESIRED PROFILE:

Excellent Communication skills in English

Should be goal oriented

Positive Attitude

Good Lateral thinking

Cognitive skills

Ability to handle pressure at work

Target Achievement

QUALIFICATION:

Graduate with good communication in English

Should have exposure in BPO outbound

ADDITIONAL BENEFITS:

    • Fixed off on Saturday & Sunday.

    • Free Pick up and drop facilities provided for the employees both ways.

    • 8 hours shift (fixed shift available)

    • Lucrative incentives

    • Complimentary Lunch/ Dinner

    • Pantry / Cafeteria facilities are available.

      • Salary : Best in the industry

  Call NOw - 9*8*3*09*3*3*4*4*3 (HR)

Selection Criteria

Not mentioned by recruiter