Urgent requirement for Call verifier in Kolkata

Maven Infotech

₹ 15,000 - 20,000 per month

  • 1 - 3 years Exp
  • Age 18 - 40 Yrs
  • Graduate
  • Male/Female
  • Kolkata

Job Description

1-3 years of work experience in International Voice process (Sales/Verifier/Quality)
? Should have exposure to audit the sales calls of agents
? Maintain quality as per the standard
? Should be good in MIS and data uploading
? Auditing the agent's Call and sharing the feedback to the respective team members
? Verifying and closing calls
? Identify, research, and resolve customer issues using the computer system.
? Recommend process improvements.
? Computer literate with the ability to learn customer service software applications. Duties
require professional verbal and written communication skills and the ability to type 25
wpm. This is normally acquired through one to three years of office experience.
? Fulfills requests by clarifying desired information; completing transactions; forwarding
? Perform customer verifications
? Organize workflow to meet customer timeframes

Selection Criteria

Attention to detail and accuracy
? Product knowledge
? Knowledge of customer service principles and practices

About Maven Infotech (See all jobs)

Maven The word itself signifies quality and excellence. We as a company aim to bring together the best & the most experienced human resource and technology under the same roof. It is our constant endeavor to develop and nurture the most potent and yet highly underutilized resource- the human resource. We identify talent and quality and develop it further through constant training and supervision. Thus Maven Infotech creates some of the most reliable and efficient professionals.